Contact

Last updated 14 October 2026

DutyTick is a product of Hardcode Consulting Private Limited, a company registered in India. When you buy something here, that company is the seller, and it is the name on your invoice and on your card or bank statement.

The company

Hardcode Consulting Private Limited
Kamdhenu Building, 3rd Floor
3/4, 75C Park Street
Kolkata, West Bengal 700016
India
CIN U58200OD2024PTC047252
GSTIN 19AAHCH6087L1ZV

Those are the registration numbers your accounts team will want, and both appear on every invoice we issue. The address is the registered office, which is where formal notices go. It is not a walk-in office and there is nobody at a desk there to take a question about your account, so writing is both faster and the way to get an answer on the record.

One address, for everything

hi@dutytick.com reaches us for every kind of question: the product, a bill, a refund, your data, a complaint about mail sent through DutyTick, or a security report. We keep one address rather than six because a question sent to the wrong one of six is a question nobody answers.

We answer in writing, within two working days, and we answer the requests we turn down as well as the ones we agree to.

Everything goes by email on purpose. It gives both sides the same record of what was asked and what was decided, which a phone call does not, and it means a request is still there to be picked up when whoever handles it is not at a desk.

What to tell us

Three things get almost any question answered on the first reply rather than the third:

• The account, by company name or by the address you reach DutyTick at.
• What happened, and what you expected instead.
• Roughly when. A date and an hour is enough for us to find it in the record.

If you are writing about a payment, add the amount and the invoice number. Every invoice we issue carries one, and it is the fastest way to the right payment.

Where the answer may already be

• Refunds and cancellation: how cancelling works, when money goes back, and what happens to credit that has not been spent.
• Privacy policy: what we hold, for how long, and what you can ask us to do about it.
• If your employer uses DutyTick: for people whose company put them on DutyTick rather than the company that bought it. Your employer holds your record, and the first request goes to them.
• Data processing and subprocessors: the terms we process customer data under, and every company that touches it.
• Email policy: for anything about mail sent through DutyTick Send, including how to stop it.
• Terms: what we have agreed to, and what we have not.

Reporting a security problem

Write to the same address with what you found and how to reproduce it. Tell us before you tell anybody else, and give us time to fix it. We will not come after you for having looked, as long as you did not take data that was not yours, break anything, or use somebody else's account to do it.